How Armin Cruz Became Vice President of Process Design Consultant of Bank of America

Armin Cruz is now the Vice President of Process Design Consultant at Bank of America. He is a graduate of University of Phoenix where he earned his Master’s in Business Administration from July 2010 until his degree was officially presented in October 31, 2013. He also holds a Bachelor degree in Arts from the University of Texas at Dallas. Armin Cruz Black Belt in Six Sigma and is currently enrolled seeking an Advanced/Master Certificate in Business Process Design.

He started his career as career as an electronic sales telemarking representative at the Bank of America, Countrywide Home Loans where he learned about the rules and functions of mortgage sales and operations, and acted as an assistant to a team of mortgage loan officers.  Because he was a good eTSR, he was immediately promoted to Countrywide’s Developmental Program. The objective of the program is to equip the trainees with the knowledge of the program procedures to meet the standards set forth in sales. As a loan officer in training/development program trainee, he set numerous sales records, including most loans originated on first day.

Armin Cruz was very great in sales, so he was immediately promoted to Mortgage loan officer, and eventually to the position of Senior Mortgage Loan officer/Team Leader. As a Team Leader/Senior Mortgage Loan Officer, Armin developed an innovative way to drive performance across the team, ultimately leading to the team’s success and profitability. And again Armin Cruz was promoted to the role of Officer, Banking Center Manager. As a BCM, Armin Cruz’s challenge was to integrate cross-functional sales routines, operations management, as well as drive associate and customer delight.  He created gap report, SWOT analysis, and mentorship program to identify, define, measure, and close the performance gaps and was able to improve a non-performing center into a top performing center in less than 180 days. Armin’s team achieved the top three overall ranks in the greater Dallas/Fort Worth Metroplex.  Armin’s tactics to leadership and performance was again his ticket to be promoted as the Assistant Vice President, Banking Center Manger II.

Through engagement (balancing accountably with motivation to drive success) Armin has proven that leadership drives performance, and breaking milestones and records is possible in any market condition, and with any team.  The key is leadership, and embracing the power of your team.

Moreover, volunteerism is very close to the heart of Armin Cruz as year back 1990 he worked for the Boys and Girls Club of Collin County. He was a team assistant, and because if his dedication and performance he later became a site director at different locations. He also helped in building of homes with the Habitat for Humanity, as well as raise funds for the American Heart Association and for the Susan G Komen for The Cure.  Armin Cruz also helped several leaders within different professional organizations in planning and organization fund-raising efforts for the March of Dimes.

Armin Cruz also supported quite a few associations such as American Heart Association, Habitat for Humanity, Susan G Komen for the Cure, March of Dimes, United Way, American Red Cross, and various local food banks.